Customer Support Representative

As the Customer Support Representative at Coquihalla, you will be responsible for assisting the customers and participants to provide accurate information, answer queries, and resolve issues to offer an exceptional customer experience. Your expertise in customer service and passion for holistic wellness will be key in ensuring that our guests have a smooth customer experience with Coquihalla. If you have a strong background in assisting users and providing support and are interested in mindfulness practices, we invite you to apply for this fulfilling opportunity.

Preferred job requirements

We are seeking a Customer Support Representative who embodies our core values and helps while consistently delivering exceptional customer service experiences. The ideal candidate should be patient and have strong communication skills and problem-solving abilities. Being aware of holistic wellness and eager to learn & practicing various wellness modalities, to foster positive connections with guests and team members will go a long way. Attention to detail and a commitment to neatness are vital attributes. The Customer Support Representative should exhibit the ability to uplift and motivate others with “Maitri”, follow our community guidelines, and embody a friendly and approachable demeanor. A positive outlook and an unwavering dedication to meeting our guest’s needs at all times are essential traits we look for in our Customer Support Representatives.

The following would make the candidate a preferred choice for the role of Customer Support Representative.

• At least 3 years of experience as a Customer Support Representative in the wellness space.
• Any certifications and completed courses in the management/service field are considered a plus.
• Demonstrated commitment to embracing our philosophy and community guidelines, aligning with our holistic wellness vision.

Selection Criteria

For location-based roles: Applicants will be selected for the retreat locations where events are scheduled to be held. For example, if a retreat is happening in Bali, we will reach out to the applicants in Bali during the preparation phase for that specific event. Once applicants apply, their applications will be kept on file. They may not receive communication from us until we organize a retreat in their area. To be considered for potential locations other than their own, candidates must mention their openness to other locations in the email. Upon reaching out to them, we will provide the next steps, including dates, timings, and role-specific details, and proceed with an interview if the above criteria are met.

For full-time roles: We will initiate contact with candidates who fulfill the selection criteria and will share further details and requirements.

How to apply

Interested candidates may submit their application via email at contact@coquihalla.com. Kindly include your resume and a cover letter. You may provide a letter of recommendation and any other supporting documents you deem relevant to your application.