LAST UPDATED: JUNE 11, 2023
We are required to collect and retain information about the people and companies that access and use the website (“Users” or “you”). This Policy applies to our privacy practices on all communications between the Company and Users, including but not limited to communication via:
If you have any questions about this Policy, please contact us by sending an email with your questions to email@example.com before accessing or entering any information on the Website.
Coquihalla is a “data controller” subject to the General Data Protection Regulation (the “GDPR”) only insofar as we are offering goods or services to individuals in the EEA or where our Digital Properties may be used to monitor individuals' behavior as far as it takes place in the EEA. Nevertheless, this Policy provides a general description of how we process personal data, regardless of where individual users are from.
Coquihalla is committed to working with you to obtain a fair resolution of any complaint or concerns about privacy.
When you access and use the Website, we will collect and retain all personal identifying information submitted to us. We will take steps to protect the information submitted to us by Users and we will not disclose any personal identifying information without the consent of Users unless otherwise set out in this Policy.
The nature of the information we collect from you depends on how you engage with us and generally consists of:
When, and to the extent, anonymous information is combined with PII, such information also becomes PII and is treated and protected as such in accordance with the terms of this Policy.
We collect PII and anonymous information that you directly provide to us as well as information you indirectly provide to us as you use our Services. We may also collect information about you from third parties.
We will not use personal identifying information to contact you for any reason unrelated to your use of the Website or for commercial reasons unrelated to the business of the Company. Except with your consent or where required by law, we will not provide personal identifying information to any third party.Directly provided information
You may directly provide information to us, including PII such as your name, email address, and phone number when you sign up for a retreat or newsletter or otherwise fill out a lead generation form regarding a particular product or service on our or third-party digital properties, including social media. You may provide further information to us, including information such as gender, birth date/location, payment information, postal address, and phone number as well as physical characteristics and personal preferences, goals, experiences, aptitudes, attitudes, and behaviors (i) when you complete the Retreat Wellness Questionaire, (ii) when you utilize tools and other services provided by us including calendars, journals, user surveys and online assessments such as the Quizzes or Journal Prompts, etc., (iii) in the course of using our Apps or online programs or (iv) when you purchase a product or service from us through our online store.
We may also collect similar information from you in the course of your discussions regarding potential purchases or fully enroll you in our in-person events or other products and services. Please note that in order for us to accommodate your special needs or to ensure your suitability for certain in-person events or programs you may also provide us with specific health-related information including disabilities or allergies, among other information, and we may keep such information for future reference for your safety.
You may also provide information to us via communications at our in-person events, during telephonic or online lessons, meditations, workshops, and other sessions, or via forums such as online groups, chat rooms, and message boards, some of which may be required or optional component of our product and service offerings. We also collect information from you when you place a request for customer service, when you respond to any censuses, surveys, or user interviews, provide any testimonials with respect to our products or services or apply for employment with us.Indirectly provided information
Every time you engage with us we automatically collect certain information about you. This includes:
Information we may collect from third parties includes:
We may combine any data we collect with other information we may have about you or use the information we have to derive or infer other information. For example, we may be able to determine your approximate location using your IP address. To learn about your experience as a User and to make periodic improvements to the Website and our business, we may collect and retain certain information.
Cookies that are stored on your computer and/or device after visiting the Website may be recognized for advertising purposes and to show you targeted advertisements after you visit the Website.
We use Google Analytics to help us better understand activity on our Digital Properties. Data collected via Google Analytics is used by us according to this Policy and may also be used by Google according to its policies.
Please note that if you delete cookies, reset your device identifier, or use another browser or device, you may need to repeat your opt-out choices, you will still receive ads, but these ads may be less relevant to you. If you disable cookies, we will still collect data by other means and for the purposes set forth in this Policy. To disable the collection of precise location information from your mobile device, you can access your mobile device settings and choose to limit that collection.
We use data collected from the Website for various purposes, including to: provide the Website to you and accompanying customer support; notify you about updates and changes to the Website; prevent and address technical issues with the Website; monitor the usage of the Website.
Without restriction, we may use any information you submit through the Website for any purpose we deem appropriate so long as it is anonymous and stripped of any and all personal identifying information.
We may use the data collected from the Website, devices, browsers, and any other sources, for its own purposes, both related to and unrelated to improving the Website.
Some examples of how we may collect, store and use your information for any purpose relating to our business, subject to this Policy include:
For other purposes, as may be disclosed or is otherwise clear at the point of collection or in the event it is otherwise necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
Coquihalla will never sell or rent your PII to any third party under any circumstances and will only share or disclose your PII with third parties as set forth in this Policy and in all cases, for legitimate business reasons. As you interact with us, the following entities may obtain your information:
Other third parties may also have access to your information as a result of your interactions with us, including:
We may process your personal identifying information for a number of reasons, including:
We may also use and share anonymous aggregated info, including information about you and your activities that is de-identified and with respect to which you cannot reasonably be associated, for any purpose whatsoever, including for research studies, demographic profiles of our users, and summaries of our users’ activities and behaviors.
If you wish to access or amend your personal information or request that we permanently delete your personal information from our servers, please send an email to firstname.lastname@example.org. We will ensure your personal information is accessible, amended, and/or deleted in a reasonable time after receiving that request. Deleting such information may require us to terminate any account you may have created in its entirety and prevent you from using the Website.
You may decline to share certain personal information with us, in which case you may not be able to use the Website, either in its entirety or certain features.
When deleting your information, whether by request or due to inactivity, we will use standard electronic means to remove your personal information from our files.
We will also retain any and all information that we are required to retain under any applicable laws for the full duration of time required under those laws.
You may request the removal of information you provide for public display on our Digital Properties by contacting us at email@example.com. In some cases, we may not be able to remove such information, in which case we will let you know why we are unable to do so.
You also have the right at any time to stop us from contacting you by email for promotional purposes by clicking “Unsubscribe” at the bottom of any email communication. Notwithstanding your indicated email marketing preferences, we may send you administrative emails regarding Coquihalla, including, for example, order confirmations and notices of updates to this Policy or the Terms if we choose to provide such notices to you in this manner.
Any changes you request will take effect within 48 hours.
We will store your information in electronic format on industry-standard servers that we have selected. Except where required to do so by law, we will not store your personal information in any physical or paper-based format.
We make no guarantees or representations as to the technical or legal compliance of the servers we use to store information. We cannot guarantee the complete protection and security of your personal information.
Our servers may be located outside of Canada, and thus are potentially subject to the privacy and security laws in force in other countries.
In the event the personal information of a User is disclosed as the result of any breach of security of the Website or its servers, regardless of who is at fault, we will take steps to advise all known affected Users within a reasonable timeframe of learning of the breach.
Please be assured that we seek to take reasonable steps to ensure that your PII is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
This section supplements the information contained in this Policy and applies solely to visitors, users, consumers, and others who reside in the State of California ("consumers"). The provisions within this section have been adopted to comply with the California Consumer Privacy Act of 2018 (CCPA) and its regulations. Any terms defined in the CCPA have the same meaning when used in this section.Personal information
Coquihalla collects and maintains different types of personal information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”).
Coquihalla may disclose your personal information to a third party for business purposes. When we disclose personal information for a business purpose, we endeavor to enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the relevant service on our behalf.Use of personal information
We may use or disclose the personal information we collect as set forth in this Policy or as otherwise set forth in the CCPA. We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.Non-personal information
Pursuant to the CCPA, personal information does not include:
We disclose your personal information for business purposes to the following categories of third parties: Coquihalla Vendors, Partners, and other third parties as described in this Policy. Coquihalla does not sell personal information.Your rights and choices
Access to Specific Information and Data Portability Rights. You have the right to request that Coquihalla disclose certain information to you about our collection and use of your personal information over the past twelve (12) months.Deletion Request Rights
You have the right to request that Coquihalla delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us via email at firstname.lastname@example.org.
We endeavor to respond to verifiable consumer CCPA requests within sixty (60) days of receipt. If we require more time (up to 60 days), we will inform you of the reason and extension period in writing. If you have an Account with us, we will deliver our written response to the email address associated with that Account. If you do not have an Account with us, we will deliver our written response electronically, at your option, following verification. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Under California’s “Shine the Light Law,” Civil Code sections 1798.83-1798.84, California residents are entitled to request certain information regarding our disclosure of Personal Information for marketing purposes.
We may process your PII when you provide consent for us to do so or where it is necessary for us to comply with a legal obligation.
The processing of your PII may involve a transfer of data outside the EEA. Whenever we transfer PII out of the EEA: we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or, where we use certain service providers.Rights for EEA residents
In addition, if you are a resident of the EEA, you have the right to:
You will not have to pay a fee to access your PII (or to exercise any of the other rights set forth above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your PII (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of these rights or raise a complaint on how we have handled your PII, please send us an email at email@example.com.
We will only retain your PII for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your PII for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
We may anonymize your information (so that it can no longer be associated with you) for research or statistical purposes and use this information indefinitely without further notice to you.
To provide an enhanced experience to Users, including tracking conversions and analytics, we may engage services and features controlled by third parties. We cannot control or dictate how any third-party application you use in conjunction with the Website, now or at any point in the future, will treat any personal information you transmit through their servers when using the Website. We advise you to contact these parties directly to review their privacy policies.
Without limitation, the Company uses or may use third-party applications and services in conjunction with the Website.
By using any of these third-party applications to interact with the Website, we will not be given access to your login credentials, user name, password, payment information, or any information you may provide directly to these applications.
Our Digital Properties may contain links to third-party websites. We do not control the privacy policies or practices of such websites. You should review the terms and policies of any property you visit before providing any PII on such property. Coquihalla is not responsible for the content or practices of any linked websites, and we provide these links solely for your convenience.
The Website is not intended to be accessed by persons under the age of 18. The Company does not engage in any marketing efforts aimed at children or minors.
Persons under the age of 18 are prohibited from using the Website without the express permission and direct supervision of a parent or guardian. Minors are prohibited from submitting any personal identifying information through the Website. The Company will immediately delete any personally identifying information submitted in violation of this Policy.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may disclose your personal information to third parties:
You can choose to provide us with the names and email addresses of individuals or organizations that you feel would be interested in learning more about our products and services. When you choose to engage in this service, we may send a preliminary email to each address provided to us, inviting the contact to visit our website. We continue to store the contact details in order to track the success of our referral service.
This Policy may be updated and amended from time to time. We reserve the right to change this Policy at any time, and any amended Policy is effective upon posting to the Website. We will make efforts to communicate any changes to this Policy we deem material, in our sole discretion, via email or notifications on the Website. Your continued use of the Website will be deemed acceptance of any amended Policy.
You are bound by any changes to this Policy when using our Services or otherwise interacting with us after those changes have been posted.
We encourage you to send us questions and inquiries on this Policy and the steps we take to keep your personal information secure. Please send us an email: firstname.lastname@example.org
We will respond to all inquiries on the Policy within 7 business days.
At Coquihalla, your wellbeing comes first. We are committed to the health and safety of our community. Read our Covid-19 guidelines here .